Thursday 22 August, 2019

BHTA seeking to improve visitor experience at GAIA

Plans are underway to give visitors entering through the Grantley Adams International Airport (GAIA) an authentic Barbadian experience for the tourist winter season.  

Word of this came from the CEO of the BHTA, Senator Rudy Grant who explained every weekend during the winter season there will be a special welcome which involves entertainment for visitors starting from December 22 outside the Arrival Terminal. 

Speaking to BHTA members at the Fourth Quarterly General Meeting at the Lloyd Erskine Sandiford Center (LESC) on Wednesday, Senator Grant said the association had written to the management of the GAIA outlining a number of areas where improvements can be made at the GAIA.   

Since then, members have reported some improvement in the experience of passengers through the airport. 

Senator Grant revealed legislation will be debated in House of Parliament in the next two weeks to allow for the removal of immigration officers prior to entering the Departure Terminal as well as the elimination of the E/D card.  

“These measures along with additional baggage scanning equipment will provide for an enhanced experience of passengers through the Grantley Adams International Airport.” 

Grant added, in an effort to better facilitate passengers entering through the Arrivals Terminal, additional customer service agents have been hired for the winter season. 

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