Delta airlines using facial recognition to check luggage
Created : 20 June 2017
New technology installed.
Delta Airlines says it is the first US airline to use facial recognition technology to speed the process of checking baggage.
Four self-serve kiosks for checking bags debuted Monday at Minneapolis-St. Paul International Airport, including one that uses facial recognition technology to match travellers with their passport photos.
The new kiosks are only for checking bags and don't replace security lines, airport spokesman Patrick Hogan said.
Travellers use their boarding passes to print check-in tags for their bags at the self-serve kiosks. Those with a passport can use the facial recognition feature. A Delta agent will check the IDs of those who don't have a passport. The bags are then loaded onto a belt.
The airline invested $600,000 in the four kiosks being tested throughout the summer, Delta spokeswoman Ashton Morrow said Tuesday. The self-serve bag drops have the potential to process twice as many customers per hour, according to Delta.
Carl Peterson of Rosemount is a Delta Priority member who flies once a week for his job. He tells the Star Tribune that initially, he isn't a fan of the new kiosks.
"I'm pretty used to my routine," he said. "I don't see any advantage unless it helps with lines."
Chris Svee of St. Paul was heading to Boston for his job in events catering.
"This will take a little getting used to," Svee said.