The ‘Best Sales Person’ award was presented to Selwyn Adams, Business Solutions Senior Engineer for Digicel St. Lucia, while the ‘Best Project of the Year’ award was presented for a combination of four projects completed by the company in Haiti, Grenada, St. Lucia and Trinidad and Tobago.
In St. Lucia and Grenada, Digicel Business completed an ICT project to help both governments transform their telephony and connectivity and improve overall service experience while in Trinidad and Tobago and Haiti, the company implemented an Avaya Contact Centre Solution.
This fully integrated contact management system allows Digicel to analyse customer query trends in order to resolve them in a timely manner and ultimately improve the overall customer experience.
Avaya’s Managing Director for the Caribbean and Central America, Jose M. Fernandez, said: “Digicel Business has been an outstanding and consistent partner for the past five years and we would like to congratulate them on this outstanding achievement.
"These awards exemplify their commitment and dedication to meeting the needs of all of their customers in the multiple lines of business so they can compete successfully.”
Group Head of Digicel Business for the Caribbean and Central America, Garrett Quinn, said: “Improving our customers’ experience using best-in-class solutions is at the heart of everything that we do, and Avaya has been a great partner in helping us to do this over the years.
"This award is also a testament to the hard work of our team across the region and I would like to thank them for their dedication and commitment to our customers.”