Thursday 20 February, 2020

Digicel gives customers control with launch of self-help options

CEO of Digicel (Barbados) Ltd., Alec Tasker.

CEO of Digicel (Barbados) Ltd., Alec Tasker.

In an effort to continue improving its customer service experience, Digicel Barbados has given its customers the power and control over their accounts with the launch of the Digicel Self-Help options.

The tools provide even more ways for customers to manage their accounts and interact with Digicel and include the refreshed My Digicel App where customers can top up, pay their Mobile and Home entertainment bills, send credit, check their balance, data usage and much more. They also include the Digicel Website and Web Chat, where customers can talk to an agent in real time, and the enhanced automated telephone response services, which contain all product and services information.

Alex Tasker, Digicel Barbados CEO explained that the launch of the Self-Help tools, in some cases, allow customers to dictate when, where and the type of service they receive. He said, “At Digicel our customers are very important to us. This is why we have always listened to them and will continue to do so, in order to respond to their needs, take action and exceed their expectations.

”With busier lifestyles, having the ability to engage our agents or solve problems using their mobile phone or laptop means that customers do not have to spend their time in traffic or in line in a store to receive help, which can be time-consuming. Instead, they can now sit comfortably at their desks or homes and enjoy the benefit of all of these options at their fingertips, while doing other tasks.”

The Digicel Self-Help options will not only be more convenient but customers will also experience quick and accurate responses at any time. Along with receiving information, by using Self-Help options, both post-paid and prepaid customers can also benefit from weekly specials and promotions that are offered only in the My Digicel App. Customers can download the app in the Google Play or Apple App stores.

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