Tuesday 31 March, 2020

ERUP the Band apologises via Instagram

ERUP the Band has taken to social media to issue a formal apology to its 2018 customers.

Yesterday, Tuesday, August 7, ERUP's management and team responded to complaints by many dissatisfied customers via their Instagram page. One day after Grand Kadooment in Barbados, the band's post said:

“We at Erup the Band Inc. would like to sincerely apologise to all our costumers for the disappointment at the costume distribution and will be working tirelessly to have all individual issues rectified promptly.”

Accompanying the caption above, was a photo of a letter of apology.

It read:

“This letter serves as a formal apology from the members and staff of ERUP the Band to you the customer. We are aware and acknowledge all concerns raised will be working assiduously to rectify all issues.

“As always we seek to offer all patrons a seamless crop over [sic] experience that [is] synonymous with our brand and worls class masquerade standards.

“Please feel free to engage us at erupthebandbrbados@gmail.com and thank you for your continued loyalty.

“We look forward to hearing from you.”

But the letter and apology via this means did not sit well with many according to the comments.

The letter was dated 6th August, 2018, but posted 7th August, 2018. Persons took issue with this fact first and foremost, and after ERUP had experienced issues of a similar nature two years ago, 2016, some persons commented that they will use other means besides contacting ERUP to have their money refunded because they had to take additional steps on that occasion as well.

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