Friday 17 November, 2017

Hurricane Irma: Digicel committed to keeping customers connected

Telecommunications giant, Digicel, is committed to keeping its customers connected as Hurricane Irma ravages parts of the Caribbean.

Digicel has reached out to its customers via its social media platforms and text message to advise on its efforts in this regard.

“As a result of the passage of Hurricane Irma you may be experiencing intermittent interruptions to your mobile, TV, fixed line and internet services. These service interruptions are as a result of damage to our fibre network links in the northern Caribbean region. Please rest assured that our engineering team is working with our international partners to restore full capacity and connectivity in as short a time as possible.

“We do not take our responsibility lightly and appreciate your patience as we address the critical works needed to ensure that we return to our consistent and excellent service standard,” advised Digicel.

Irma, a powerful Category 5 hurricane caused major structural damage in Anguilla, St Martin/St Maarten and Barbuda, with reports still coming in from affected territories.

Digicel has also made available a significant amount of extra credit in order to ensure that customers in Irma-affected territories can stay connected.

From last night, customers’ accounts in Anguilla, Antigua and Barbuda, The British Virgin Islands, Dominica, Montserrat, St. Kitts and Nevis and the Turks and Caicos Islands have been credited with US$10 local Anywhere Minutes to call friends and family on any local network over the next 48 hours.

Digicel Group is a total communications and entertainment provider with operations in 31 markets throughout the Caribbean, Central America and Asia Pacific.