Wednesday 17 July, 2019

Scotiabank introduces new ATMs at two locations in Barbados

David Parks - Managing Director, Caribbean East, Scotiabank assists customer, Roger Thomas as he used one of the newly installed next generation ATMs - Intelligent Deposit Machines (IDMs) at the Warrens branch.

David Parks - Managing Director, Caribbean East, Scotiabank assists customer, Roger Thomas as he used one of the newly installed next generation ATMs - Intelligent Deposit Machines (IDMs) at the Warrens branch.

Customers using the ATMs at two branches of Scotiabank have been met with some new features and upgraded machines as the company launched its Intelligent Deposit Machines (IDMs).

In a press release issued recently, Scotiabank stated that the bank continues to adopt leading-edge technology to improve its customer experience, with the introduction of next-generation ATMs at the Warrens and Haggatt Hall Branches. Scotiabank is the first bank to launch these IDMs locally, giving Barbadians access to additional features and convenience.

“We’re very excited to have these devices in Barbados. ATMs are a very important channel for us” indicated David Parks - Managing Director, Caribbean East, Scotiabank.

“We aspire to be the Bank that provides the very best digital and overall customer experience. Our goal is to surpass our customers’ expectations, and our continued investment in new technology, such as these next-generation ATMs helps us achieve that.” 

Some key features of these next-generation ATMs include:

Fresh User Interface:

Touch screen capability and improved screen flows

Envelope-Free Deposits:

Cash notes and/or cheques are imaged and presented back to the customer for confirmation. There’s also an option to include images of cheques deposited on ATM receipts.

Paperless Bill Payments:

Pay bills without a bill payment voucher! Select from the list of payees already set up on Scotia OnLine or Telescotia.

Chatting with customers who interfaced with the new technology, Scotiabank received some positive feedback from Roger Thomas.

Thomas, who was operating the new IDM at the Warrens Branch, said:

“These new ATMs are very fast and efficient. The touch screen is easier to use and being able to quickly pay a bill while I’m at the ATM is a real convenience for me. I am also impressed with the ability of the machine to print the cheques being deposited on the receipt."

When banking, which do you prefer?

Tellers inside the bank
30%
ATMs
30%
Online/Mobile banking
41%

According to Scotiabank, the ATM remains an essential part of the banking automation landscape all over the world and is a critical part of today’s societies. The introduction of IDMs by Scotiabank leverages the best technology which provides customers with an enhanced experience and the ability to conduct transactions in a much simpler and more efficient way.

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