Sunday 12 July, 2020

Suriname closes airport after first COVID-19 case; CAL impacted

Suriname has taken a decision to close the Johan Adolf Pengel International Airport, also known as Paramaribo-Zanderij International Airport Suriname.

This as, the country recorded its first COVID-19 case on Friday (March 13).

In a statement issued on Friday night, Caribbean Airlines (CAL) said all airlines operating into Suriname were advised by notice that the airport will initially be closed from March 14-21.

CAL noted that during the period of the airport closure, its flights will be impacted and affected customers are being contacted.

The Government Agencies have indicated that after midnight on Friday any flight given approval to operate to Suriname will do so under certain conditions.

Flight arrivals will accommodate Surinamese residents only and flight departures will facilitate Non-Surinamese nationals only.

Passengers expected to travel during these dates are advised to contact Caribbean Airlines reservation offices for rebooking on the next available service:

1-868-625-7200 (Trinidad & Tobago)

1-800-920-4225 (Toll-Free North America)

1-800-744-2225 (Toll-Free Caribbean)

1-888-359-2475 (Jamaica)

To minimise inconvenience to customers holding confirmed tickets for travel to/from Suriname from March 14 -21, 2020, Caribbean Airlines is allowing persons whose travel plans are impacted to rebook without change fees, subject to the following conditions:

1. Waiver of all fees for tickets rebooked in the same cabin, for travel up to June 30, 2020

2. Refunds will be based on the applicable fare rules

3. It is mandatory that customers contact Caribbean Airlines BEFORE the scheduled date of travel.

4. Ability to use ticket for one year from date of issue, for tickets booked on/before March 31, 2020, for travel up until June 30, 2020. No date change fee 1will apply. However, if there is a difference in fare, fees will apply.

5. ALL changes MUST be made through Caribbean Airlines Call Centres or at Caribbean Airlines Ticket Offices.

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